Privacy Policy

Chirosteo Privacy Policy

This Chirosteo Privacy Policy (“Policy”) describes how Chirosteo BoneCare (M) Sdn. Bhd. (“Chirosteo”) uses your Personal Data.

In the event of any conflict between the English and other language versions, the English version shall prevail. Chirosteo shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on Chirosteo’s website (“Website”) at the following link: By continuing to communicate with Chirosteo, by continuing to use Chirosteo’s services or by your continued engagement with Chirosteo following the modifications, updates or amendments to this Policy, such actions shall signify your acceptance of such modifications, updates or amendments.

Collection of Personal Data.

Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, date of birth, home address, telephone number, race, gender, age, height, weight, marital status, email address, credit card details, your occupation, information relating to your family members and/or next of kin, any information about you which you have provided in registration forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by Chirosteo from time to time.

Chirosteo may also collect sensitive personal data such as medical records and reports, diagnosis reports, personal health information, other data relating to health and you hereby expressly consent to the use of such sensitive personal data, and sensitive personal data will form part of the definition of “Personal Data”.

The provision of your Personal Data is mandatory. If you do not provide Chirosteo with your Personal Data, Chirosteo will not be able to provide you services or products which you have requested.

Sources from which your Personal Data may be obtained

In addition to the Personal Data you provide to Chirosteo directly, Chirosteo may collect your Personal Data from a variety of sources such as:-

  • from your next of kin, family members or friends;
  • from your employer;
  • from referrals from other physicians or healthcare facilities/providers outside of Chirosteo;
  • from other entities related to Chirosteo;
  • when you interact and communicate with Chirosteo; or
  • by using the Website

Purposes of Processing

Chirosteo may use and process your Personal Data for the purposes related to the services or products you have requested and for the business and activities of Chirosteo which shall include, without limitation the following (“the Purposes”):-

  • for the provision of medical and healthcare services as offered by Chirosteo;
  • for the booking of appointments with our physicians;
  • to verify your identity and to establish your consent in connection with the services to be provided;
  • to facilitate payment processes and for billing purposes;
  • to conduct analysis and to improve our services;
  • to respond to questions, comments and feedback from you;
  • for education and training purposes;
  • to contact you and communicate with you for any of the purposes listed in this Policy;
  • to develop and enhance our services to meet your needs;
  • to notify your immediate contact for emergency purposes;
  • for internal administrative purposes;
  • for purposes of detection, prevention and prosecution of crime; and
  • for Chirosteo to comply with its obligations under law.

and you agree and consent to Chirosteo using and processing your Personal Data for the Purposes and in the manner as identified in this Policy.


Marketing and Promotional Purposes

Chirosteo may also use and process your data for other purposes such as (“Additional Purposes”):-

  • to send you newsletters;
  • to invite you to events or activities organised by Chirosteo or its partners;
  • to process your registration to participate in or attend such events oe activities and to communicate with you regarding your attendance such events or activities;

by way of telephone call, email or messaging service (whatsapp, wechat or SMS).

If you do not consent to Chirosteo processing your Personal Data for the Additional Purposes please contact Chirosteo using the details provided below.

Transfer of Personal Data

Your Personal Data may be transferred to, stored, used and processed in a jurisdiction other than Malaysia where Chirosteo utilizes service providers that use servers that are located outside of Malaysia. You understand and consent to the transfer of your Personal Data out of Malaysia as described herein.

Disclosure to Third Parties

Your personal data may be transferred, accessed or disclosed to third parties for the Purposes and Additional Purposes. Further, Chirosteo may engage other companies, service providers or individuals to perform functions on its behalf, and consequently may provide access or disclose to your Personal Data to such service providers or third parties. The third parties referred to in this section include (without limitation):-

  • other healthcare professionals or physicians, in the case of referrals;
  • paying and insurance agents;
  • financial institutions;
  • family and next of kin;
  • Chirosteo’s service providers, including, information technology vendors;
  • Chirosteo’s professional advisors and external auditors, including legal advisors and financial advisors and consultants;
  • other related entities of Chirosteo; and
  • governmental authorities or regulatory bodies to comply with statutory, regulatory and governmental requirements.

Your Personal Data may also be shared in connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of winding-up.

Access & Correction Requests and Inquiries, Limiting the Processing of Personal Data

Subject to any exceptions under applicable laws, you may request for access to and/or request correction of your Personal Data, request to limit the processing of your Personal Data for the Additional Purposes and/or make any inquiries regarding your Personal Data by contacting:-

Admin Manager



Please note that where you choose to limit the processing of your Personal Data for certain purposes, this may affect Chirosteo’s ability to provide you the services which you request.

In respect of your right to access and/or correct your Personal Data, Chirosteo has the right to refuse the your requests to access and/or make any correction to your Personal Data for the reasons permitted under law, such as where the expense of providing access to you is disproportionate to the risks to your or another person’s privacy. Chirosteo also reserves the right to charge a fee of for each access request.

Links to Third-Party Websites

The Website may contain links to third parties’ websites. Please note that Chirosteo is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information directly to such sites, the privacy policy and terms of service on those sites are applicable and Chirosteo is not responsible for the information processing practices or privacy policies of such sites.

Personal Information from Minors and Other Individuals

In respect of provision of personal data of children/minors (persons under the age of 18), as a parent or legal guardian of a minor, you hereby consent to the processing of the minor’s Personal Data and personally accept and agree to be bound by this Policy and take responsibility for the minor’s actions.

In some circumstances you may have provided personal data relating to other individuals (such as your spouse, next of kin, family members or friends) for the Purpose and in such circumstances you represent and warrant that you are authorised to provide their personal data to Chirosteo and you have obtained their consent for their personal data be processed and used in the manner as set forth in this Policy.

Acknowledgement and Consent

By completing our registration form, utilizing our Services and/or by submitting any Personal Data on the Website, you acknowledge and agree that you have read this Policy and expressly agree and consent to the use, processing and transfer of your Personal Data (including sensitive personal data) by Chirosteo as described in this Policy